1. General Provisions
1.1.This document is a public offer and governs the relationship between the Seller and the Buyer when renting game accounts.
1.2.Registration on the website, placing an order, and/or making a payment confirms the Buyer's full and unconditional acceptance of this agreement.
1.3.The Buyer must read the terms of the offer before placing an order.
2. Terms and Definitions
2.1.Seller — the administration of the SteamRent online store providing game account rental services.
2.2.Buyer — an individual or legal entity that has accepted this agreement and placed an order.
2.3.Account — a user account temporarily provided to the Buyer for using licensed software (games).
2.4.Service — the process of granting the Buyer access to a rented account after payment confirmation.
3. Subject of the Agreement
3.1.The Seller undertakes to provide the Buyer with access to the rented account, and the Buyer undertakes to pay for and use the Account in accordance with this agreement.
3.2.The Service is considered rendered from the moment the Buyer is granted access to the rented account.
4. Placing an Order
4.1.The order is placed by the Buyer on the website by selecting the required Account and filling out the relevant forms.
4.2.The Buyer is responsible for the accuracy of the data provided when placing an order.
5. Payment
5.1.Payment is made online using the methods offered on the website.
5.2.The rental price is indicated on the website and includes all applicable taxes.
6. Refunds and Account Replacement
6.1.Account replacement is only possible if proof is provided that the rented account is unavailable or not working correctly.
6.2.To confirm the issue, the Buyer must:
- record a video of the login process from the moment the account is received (including the screen with the email or personal account showing the account details);
- the video must show the recording date, account information, the login attempt, and the error message.
6.3.The Seller reserves the right to refuse account replacement if complete video evidence is not provided.
6.4.After logging into the account, refunds are not possible, except when it is proven that the account is unavailable or not working correctly in accordance with clause 6.1. In such cases, the Seller offers a replacement account or a similar account under rental terms.
6.5.The Provider is not liable for account failures caused by software updates, changes in game developer policies, or other factors beyond the Provider's control. In such cases, account replacement is not provided.
7. Account Usage Terms
7.1.The Buyer is prohibited from:
- using cheats or other software that violates the rules of games available on the rented account;
- attempting to steal or modify account data;
- sharing account access with third parties without prior approval from the administration;
- using the account for actions that violate laws or the rights of third parties.
7.2.In case of violation of these terms, the Seller reserves the right to immediately revoke access to the account without a refund.
8. Force Majeure
8.1.The Provider is released from liability for breach of the agreement if such breach is caused by force majeure, including but not limited to: actions of government authorities, fire, flood, earthquake, other natural disasters, power outages, strikes, civil unrest, riots, software updates, or changes in game server operations that may affect the Provider's performance of the Agreement.
9. Confidentiality
9.1.All personal data of the Buyer is processed in accordance with applicable personal data protection legislation.
10. Final Provisions
10.1.This agreement enters into force upon the Buyer's acceptance of the offer (making a payment).
10.2.The Seller reserves the right to unilaterally change the terms of the offer. Changes take effect upon publication on the website.
10.3.Payment for the Service by the Buyer constitutes full and unconditional acceptance of the terms of this offer agreement.
11. Additional Paid Services
11.1.After an additional paid service has been properly rendered, the money spent on its purchase is non-refundable.
11.2.If the service was not fully rendered or was rendered improperly (for example, the account balance was not topped up or the top-up amount differs from the calculated amount when paying for the order), the Customer has the right to contact us by email for a full refund or a similar service.
11.3.The period for reviewing claims and processing refunds is 15 business days.